Please ensure you have read the terms and conditions of your stay at Idube.
Booking
Bookings may be made by telephone, e-mail, or via a travel website. All booking requests will be followed up by a confirmation email or text message.
When booking, a deposit of 60% (sixty percent) of the total cost of the bill is required.
Deposits are required within 24 hours of making the booking to secure the booking.
For short notice bookings, full payment on arrival is required to secure the booking.
Guests are requested to check that booking details are correct on the confirmation email or text message, and contact our booking team if there are any changes.
We are unable to confirm which room you are in as it is sometimes necessary to juggle rooms to accommodate other bookings (this only applies to double and single rooms).
Payment
Payment may be made by cash, EFT or credit card (if booked through referring travel sites).
Invoices (for business purposes) are available on request.
Pension Idube is not VAT registered.
No SWIFT payments are allowed.
General
Guests are requested not to entertain non-residents anywhere within the property without prior authorisation from management.
Guests who are allocated rooms inside the guesthouse are given a key to an access door and to their room, so that they may come and go at their convenience for the duration of their stay. There is no curfew, however common decency is expected when returning late.
Any lost keys will be replaced and charged to guests account. Replacement costs are currently R500 per set.
The proprietor reserves the right to evict guests for anti-social behaviour. We will not tolerate any discrimination based on race, gender, marital status, sexual orientation or disability. That’s just not cool!
The guesthouse is a strictly no smoking area. Guests found smoking in their rooms will be asked to settle their bill and leave immediately regardless of the time. Guests are permitted to smoke outside the reception door and around the pool, and are requested to dispose of their cigarette butts in the receptacle provided.
Pets are not permitted although Guide Dogs are welcomed.
Children are allowed, however it must be noted that our pool area is not fenced. Any children swimming must be accompanied by an adult at all times.
Right of admission is reserved.
The owners, operators, management, agents and staff of Pension Idube accept no responsibility for loss, injury, damage or death to guests or their property, whether through negligence or otherwise.